We did the survey… now here’s the results!

We did the survey with Happometer users and wanted to share with you the results

Click on the image to enlarge

happometer_napoleon_results_Feb2014

Announcing Happometer’s Co-Wall for Social-Local Communication

BOSTON, Jan. 28, 2014, Happometer.com — Co-Wall? The “co” stands for “company.” Or colleagues, collaborate, coordinate… you choose!

Our team is pleased to officially release this latest addition to Happometer: the Co-Wall helps your staff communicate on a local level across your company’s locations, branches, and departments. It’s a fully-fledged social wall with all the bells and whistles typically available in social media: From liking, sharing, and following to posting videos and pinning selected posts — hopefully all related to your work, a little fun notwithstanding! There is also a “Messages” section for exchanging private notes between two persons.

The Co-Wall comes in addition to the existing Guestwall in Happometer, where you find real-time comments and happiness ratings captured on-the-spot from your customers.

the co wall

As you may imagine, it has many practical uses and scenarios, giving you the flexibility of applying the Co-Wall to your business operations as you see fit. Now you can increase social communication among business colleagues, whether they share the same office unit or they are spread out in separate locations.

The Co-Wall is automatically available to Happometer users at no extra charge, part of our strategy to introduce constant innovations and great value to our clients.

The Team at Happometer Corporation
Boston, Mass.

Doodle away...

“It’s like our own private Facebook. Happometer’s Co-Wall gives our staff the valuable opportunity to socially cross-pollinate about business operations, but on a local level without concerns about privacy.”
—Happometer User

Short URL: http://happo.ly/cowall
Click here for other information.
Contact us to receive a demo of Happometer and start a conversation

Happometer helps corporate and location managers increase repeat-business, by integrating customer happiness, staff happiness, and staff training management. The team can drive stronger performance with the simplicity of a digital scorecard, in one seamless environment together with contact relations features. Happometer is cloud-based and mobile-enabled with social-local walls across locations. No downloading or installation required. Your data is encrypted in a secure environment.

You and Napoleon!

Hi there,

Find out why your internal communication methods have something to do with Napoleon and Tolstoy’s War & Peace.

It takes a minute: Please complete this global anonymous survey. In return Happometer will send you survey results relevant to your industry. Find it at: happo.ly/napoleon

Happiness Blind Spots – Groundhog Day, Every Day

Happiness Blind Spots

Groundhog Day, Every Day

 

You don’t need to be a sleuth to realize it. A better understanding of business happiness can help you recognize blind spots. Using simple technology, you can avoid a sorry state of affairs: deaf and blind backend (management/staff), mute frontend (customers). But shifts in your approach and sensitivities are important prerequisites.

 

Every business faces challenges and risks when serving customers, But you can actively address blind spots before they undermine performance and happiness at your business. If you don’t have a positive and proactive reading of your day-to-day operations, then how can you maximize business potential? Why reinvent the wheel every time your customer completes a transaction or your employee clocks out at the end of the day? By then it’s too late, everyday.

 

Groundhog Day on February 2nd might not be relevant to your business. But the groundhog day of blind spots can be circumvented with a real-time “refresh” on your tablet or smartphone, right at your fingertips. Here we are not talking about monthly management meetings or Monday Morning meetings where a bulleted list of goals and complex strategies is circulated around the table — yawning allowed. Instead, each member on your team can hold his/r own board meeting every business day of the year. Everyone involved in your business can be talking the same language — problem solving, opportunity spotting, and value ownership.

 

Turning problems into opportunities means embedding any combination of the following into your daily routine:

  • Categorizing customer sentiments and identifying blind spots through automated triggers and red flags.
  • Identifying positive effects (read, opportunities).
  • Using customer-facing technologies, promoting customer-led improvements, and encouraging employee-led initiatives: That’s the opposite of waiting for problems to surface, then dealing with them.
  • Emphasizing a pipeline of creative ideas and leveraging team experience and knowledge.
  • Infusing your team with optimistic bias and energy, as they become problem-solvers and value owners via a systematic approach.
  • Measuring your business every month against specific KPI targets, cascaded to three business levels: customer happiness, employee happiness, and employee training.

 

These are simple yet powerful plans that could produce immediate results.

 

Imagine the power of triggers alerting you that an internal or external challenge is mounting within your business operations.

 

Customer outreach

Your outreach strategy might rely on an old rolodex or a pipeline of new contact information directly from customers, but just imagine your rolodex bitten by a radioactive spider. If you convert your customer’s flat business card to the 3D record of a person who relates in real ways to your business, then you will have contact relations pumped up to take on heightened levels of customer happiness.

 

No more guesswork

Is your assessment of happiness grounded in reality? Or just based on a hunch, excessive confidence, or wishful thinking? Consider a reality check. Quickly gauge the sentiments of stakeholders — internally every month (employees) and externally on-the-spot (customers) — by asking no more than one to three pointed questions. The forms you use for this purpose are customized to reflect your brand, to generate stakeholder input without any pre-determined influence, to advertise positive sentiments about your business, and to plug-in to your business apps. You don’t have to be a whiz-kid to deploy such technology and to pull off big-data mining and analytics.

 

Increased employee retention

Optimal delivery of products and services depends on training and retaining skilled employees with a sophisticated sense of value ownership in the business. Employee retention can be increased by positive encouragement, incentives, motivation, and investment in the development of key skills.

 

Hi-tech and up to date

Paper-based systems are old school. Electronic surveys via email are passé. Proprietary systems often fail to keep pace with the evolving needs and habits of customers and employees, putting your business at a competitive disadvantage.

 

Every team member, a growth engine

The challenge would be bigger if your methods were not comprehensive — focusing only on customers without integrating employees, for instance. Furthermore, traditional performance and growth strategies, using a top-top approach, constitute a colossal missed opportunity for the company: staff on the lower echelon won’t necessarily have the opportunity to make any meaningful contribution. Making each staff member a growth engine and value owner is a bottom-up approach directly linked to a culture of happiness and repeat business.

 

Ideally you just use one simple platform to power your business with happiness management, while maximizing the benefits of a social-local communication wall combined with motivation and training. Now that’s a superpower.

 

When your house is in order, you know where to find things: Valuables are under lock and key, milk is in the fridge, books are on the shelf. Fortunately, there are technology-based happiness models developed to help you motivate your team, elevate your customer happiness, and monitor business performance in real-time. Challenges are always there, but you are ready to nip blind spots in the bud. Is your house in order? Are you ready for happiness?

 

Imad Atalla

Happometer Corporation | ia@happometer.com | +1 (617) 957-7105

Contact me to receive a demo and start a conversation

 

Happometer helps corporate and location managers increase repeat-business, by integrating customer happiness, staff happiness, and staff training management. The team can drive stronger performance with the simplicity of a digital scorecard, in one seamless environment together with contact relations features. Happometer is cloud-based and mobile-enabled with social-local walls across locations. No downloading or installation required. Your data is encrypted in a secure environment.

Happometer – 6 Holiday Techy Wishes

Happometer - 6 Holiday Techy Wishes

Hope all your wishes come true for this season… including your Happometer ones!

Who’s happy? Who’s not? And why? Happometer’s latest infographic

Who's happy? Who's not? And why? Happometer's latest infographic

81% of customers expect an instant response to their comments
82% of employees say that they are motivated by performance recognition

Happometer delivers both of these metrics in real time to management!

Check the infographic for some exciting information about how you can manage your business through Happometer

Here’s a posting from today’s Harvard Business Review…

Employee Happiness is one of the three pillars of Happometer, which is built on the equation

Trained Employee = Happy Employees = Happy Customers

Check out http://www.happometer.com

Are you having trouble viewing this email? If so, click here to see it in a web browser.

November 28, 2013

We Could Be Better at Giving Thanks

Although people say they want to be thanked more often at work, fewer than 50% of Americans polled for the John Templeton Foundation, a philanthropic organization, reported that they would be very likely to thank salespeople, their mail carriers, or cleaning crews, and just 15% express daily gratitude to friends or colleagues. 74% never or rarely express gratitude to their bosses—but 70% said they’d feel better about themselves if their bosses were more grateful.

SOURCE: How Grateful Are Americans?


Go ahead: Ask your employees if they’re happy, by Allison Rimm

we love to share important articles about how others are focused on spreading the happy gene. Here’s an article from Harvard Business Review, written by Allison Rimm that sheds a little light on the problem.

We firmly believe that Happometer solves that problem!

 

Are Your Employees Happy?

 

Do you know how your employees feel about their jobs? Checking in with your team about their satisfaction can help you retain them. Book a recurring appointment every month or quarter to ask your direct reports whether they are happy at work and what you can do to make them happier. Don’t wait for the annual review to have this conversation, and don’t assume that you have all the information you need if you’ve asked once—circumstances change over time and feelings can evolve accordingly. These simple questions not only show your team that they have your support, but can boost their job performance and the fulfillment they get from it. Maintain open lines of communication so that you can address issues before they become full-blown problems.

Adapted from “Go Ahead: Ask Your Employees If They’re Happy,” by Allison Rimm.

Happometer’s CRM gives you amazing power to email customers

Happometer has a brilliant function that allows you to download all of your customers’ information into an email database, which in turn allows you to market directly your special offers and information about upcoming events. Every time a customer completes a real-time instant customers survey, an auto-response is sent to that customer. Their data is captured in Happometer’s CRM utility allowing you to create direct mail to your own permission based list. Now that’s exciting…

Response letter

The problem is that a lot of people abuse their email lists without realizing it, and turn great leads into unsubscribes. We came across the following article by Ivana Taylor that gives some excellent instruction on emailing and the frequency that you should use.

6 Tips to Increase Email Subscribers

When I began my business, I was excited to share information with people. But the thought of gaining new subscribers on an ongoing basis was a daunting task. Even today, as my subscriber list grows on a regular basis, I always look for new ways to promote my email newsletter. Here are six tips that have worked well for me to increase my email subscribers.   Climbing the ladder of success

1. Don’t send too many emails. Be aware of what your customers want. Chances are, they don’t expect (or want) an email from you every day. It’s best to concentrate on sending a few emails per week with really compelling content. A good way to monitor your email frequency is to keep an eye on your unsubscribe count. If it’s increasing, consider sending fewer messages.

2. Keep the sign-up form simple. Make sure you keep the signup form as simple as possible. In fact, just asking for an email address will guarantee you more subscriptions than asking lengthy demographic questions. Save that information gathering for an “update your profile” message once the person is subscribed.

3. Offer a free item. More companies are offering a free downloadable whitepapers or ebooks to entice readers to sign up. Free gifts are a great way to motivate a person to action.

4. Make it easy at tradeshows. Attending a conference or being a tradeshow vendor means you will meet dozens of prospective customers. Make it easy for those individuals to subscribe to your email newsletter by asking them to simply scan a QR code with their smartphone.

5. Take advantage of social media. Be sure to include an email sign-up form on all your social media platforms. It’s very possible a prospective customers will go to your Facebook page before she ever reaches your website.

6. Include compelling content. So many people only read an email subject line before deleting or opening a message. Write your subject lines so the words inspire curiosity and engage the reader. And more than anything, give your reader a reason to subscribe and keep reading your messages by including information that is of value.

Chatting with the Cashier Will Improve Your Mood

If you buy your coffee quickly at Starbucks without saying much of anything, you’ll probably arrive at the office sooner, but if you stop to chat with the cashier, you might get to work in a better mood. Research participants who smiled, made eye contact, and briefly conversed with the cashier subsequently reported greater satisfaction with the visit and were in better moods (4.31 versus 3.80 and 4.22 versus 3.60, respectively, on 1-to-5 scales) than those who avoided unnecessary conversation, say Gillian M. Sandstrom and Elizabeth W. Dunn of the University of British Columbia. Seemingly trivial interactions can confer a sense of belonging, an effect that people tend to overlook in their quest for efficiency, the researchers say.

 

With thanks to Harvard Business Review Daily Stat

http://blogs.hbr.org/daily-stat/

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