Hope all your wishes come true for this season… including your Happometer ones!
Find out why your internal communication methods have something to do with Napoleon and Tolstoy’s War & Peace.
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Happiness Blind Spots
Groundhog Day, Every Day
You don’t need to be a sleuth to realize it. A better understanding of business happiness can help you recognize blind spots. Using simple technology, you can avoid a sorry state of affairs: deaf and blind backend (management/staff), mute frontend (customers). But shifts in your approach and sensitivities are important prerequisites.
Every business faces challenges and risks when serving customers, But you can actively address blind spots before they undermine performance and happiness at your business. If you don’t have a positive and proactive reading of your day-to-day operations, then how can you maximize business potential? Why reinvent the wheel every time your customer completes a transaction or your employee clocks out at the end of the day? By then it’s too late, everyday.
Groundhog Day on February 2nd might not be relevant to your business. But the groundhog day of blind spots can be circumvented with a real-time “refresh” on your tablet or smartphone, right at your fingertips. Here we are not talking about monthly management meetings or Monday Morning meetings where a bulleted list of goals and complex strategies is circulated around the table — yawning allowed. Instead, each member on your team can hold his/r own board meeting every business day of the year. Everyone involved in your business can be talking the same language — problem solving, opportunity spotting, and value ownership.
Turning problems into opportunities means embedding any combination of the following into your daily routine:
- Categorizing customer sentiments and identifying blind spots through automated triggers and red flags.
- Identifying positive effects (read, opportunities).
- Using customer-facing technologies, promoting customer-led improvements, and encouraging employee-led initiatives: That’s the opposite of waiting for problems to surface, then dealing with them.
- Emphasizing a pipeline of creative ideas and leveraging team experience and knowledge.
- Infusing your team with optimistic bias and energy, as they become problem-solvers and value owners via a systematic approach.
- Measuring your business every month against specific KPI targets, cascaded to three business levels: customer happiness, employee happiness, and employee training.
These are simple yet powerful plans that could produce immediate results.
Imagine the power of triggers alerting you that an internal or external challenge is mounting within your business operations.
Your outreach strategy might rely on an old rolodex or a pipeline of new contact information directly from customers, but just imagine your rolodex bitten by a radioactive spider. If you convert your customer’s flat business card to the 3D record of a person who relates in real ways to your business, then you will have contact relations pumped up to take on heightened levels of customer happiness.
No more guesswork
Is your assessment of happiness grounded in reality? Or just based on a hunch, excessive confidence, or wishful thinking? Consider a reality check. Quickly gauge the sentiments of stakeholders — internally every month (employees) and externally on-the-spot (customers) — by asking no more than one to three pointed questions. The forms you use for this purpose are customized to reflect your brand, to generate stakeholder input without any pre-determined influence, to advertise positive sentiments about your business, and to plug-in to your business apps. You don’t have to be a whiz-kid to deploy such technology and to pull off big-data mining and analytics.
Increased employee retention
Optimal delivery of products and services depends on training and retaining skilled employees with a sophisticated sense of value ownership in the business. Employee retention can be increased by positive encouragement, incentives, motivation, and investment in the development of key skills.
Hi-tech and up to date
Paper-based systems are old school. Electronic surveys via email are passé. Proprietary systems often fail to keep pace with the evolving needs and habits of customers and employees, putting your business at a competitive disadvantage.
Every team member, a growth engine
The challenge would be bigger if your methods were not comprehensive — focusing only on customers without integrating employees, for instance. Furthermore, traditional performance and growth strategies, using a top-top approach, constitute a colossal missed opportunity for the company: staff on the lower echelon won’t necessarily have the opportunity to make any meaningful contribution. Making each staff member a growth engine and value owner is a bottom-up approach directly linked to a culture of happiness and repeat business.
Ideally you just use one simple platform to power your business with happiness management, while maximizing the benefits of a social-local communication wall combined with motivation and training. Now that’s a superpower.
When your house is in order, you know where to find things: Valuables are under lock and key, milk is in the fridge, books are on the shelf. Fortunately, there are technology-based happiness models developed to help you motivate your team, elevate your customer happiness, and monitor business performance in real-time. Challenges are always there, but you are ready to nip blind spots in the bud. Is your house in order? Are you ready for happiness?
Happometer Corporation | firstname.lastname@example.org | +1 (617) 957-7105
Contact me to receive a demo and start a conversation
Happometer helps corporate and location managers increase repeat-business, by integrating customer happiness, staff happiness, and staff training management. The team can drive stronger performance with the simplicity of a digital scorecard, in one seamless environment together with contact relations features. Happometer is cloud-based and mobile-enabled with social-local walls across locations. No downloading or installation required. Your data is encrypted in a secure environment.
81% of customers expect an instant response to their comments
82% of employees say that they are motivated by performance recognition
Happometer delivers both of these metrics in real time to management!
Check the infographic for some exciting information about how you can manage your business through Happometer
Here’s a posting from today’s Harvard Business Review…
Employee Happiness is one of the three pillars of Happometer, which is built on the equation
Trained Employee = Happy Employees = Happy Customers
Check out http://www.happometer.com
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|November 28, 2013
We Could Be Better at Giving Thanks
Although people say they want to be thanked more often at work, fewer than 50% of Americans polled for the John Templeton Foundation, a philanthropic organization, reported that they would be very likely to thank salespeople, their mail carriers, or cleaning crews, and just 15% express daily gratitude to friends or colleagues. 74% never or rarely express gratitude to their bosses—but 70% said they’d feel better about themselves if their bosses were more grateful.
SOURCE: How Grateful Are Americans?
we love to share important articles about how others are focused on spreading the happy gene. Here’s an article from Harvard Business Review, written by Allison Rimm that sheds a little light on the problem.
We firmly believe that Happometer solves that problem!
Are Your Employees Happy?
Do you know how your employees feel about their jobs? Checking in with your team about their satisfaction can help you retain them. Book a recurring appointment every month or quarter to ask your direct reports whether they are happy at work and what you can do to make them happier. Don’t wait for the annual review to have this conversation, and don’t assume that you have all the information you need if you’ve asked once—circumstances change over time and feelings can evolve accordingly. These simple questions not only show your team that they have your support, but can boost their job performance and the fulfillment they get from it. Maintain open lines of communication so that you can address issues before they become full-blown problems.
If you buy your coffee quickly at Starbucks without saying much of anything, you’ll probably arrive at the office sooner, but if you stop to chat with the cashier, you might get to work in a better mood. Research participants who smiled, made eye contact, and briefly conversed with the cashier subsequently reported greater satisfaction with the visit and were in better moods (4.31 versus 3.80 and 4.22 versus 3.60, respectively, on 1-to-5 scales) than those who avoided unnecessary conversation, say Gillian M. Sandstrom and Elizabeth W. Dunn of the University of British Columbia. Seemingly trivial interactions can confer a sense of belonging, an effect that people tend to overlook in their quest for efficiency, the researchers say.
With thanks to Harvard Business Review Daily Stat